Legal

1. Your Acceptance

The Real Brokerage Inc. and its subsidiaries, including, but not limited to, Real Broker, LLC; Real Brokerage Technologies, Inc.; Real Broker AZ, LLC; Real Broker NY, LLC; Real Broker CT, LLC; Real Broker MA, LLC; Real Broker NH, LLC; Real Broker Commercial, LLC; Real Broker NE, LLC; Real Broker AB Ltd.; Real Broker B.C. Ltd.; Real Broker Ontario Ltd.; and Real Broker Manitoba Ltd. (collectively “REAL”) make its internet accessible websites, including www.joinreal.com, www.therealbrokerage.com, and www.onereal.com, (“Site”) and related mobile applications or mobile accessible websites (“App”), including all information, documents, communications, files, text, graphics, and software available through the Site and App (collectively, the “Content”) and any products and services, including real estate related documents, products, and services, provided and operated by REAL through the Site and App (collectively, the “Services”), available for your use subject to the terms of use set forth in this document, any changes to this document that REAL may publish from time to time, and any other relevant terms of use incorporated by REAL, including the terms of use applicable to REAL’s electronic signature software application, which can be viewed at https://www.joinreal.com/page/legal?tab=terms-of-use#legal-tab (collectively, “Agreement” or “Terms of Use”).

Throughout this Agreement, Site and App, and their related Content and Services, are collectively referred to as the “System”, and the words “us,” “we,” and “our,” also refer to our companies, The Real Brokerage Inc. and its subsidiaries, including, but not limited to, Real Broker, LLC; Real Brokerage Technologies, Inc.; Real Broker AZ, LLC; Real Broker NY, LLC; Real Broker CT, LLC; Real Broker MA, LLC; Real Broker NH, LLC; Real Broker Commercial, LLC; Real Broker NE, LLC; Real Broker AB Ltd.; Real Broker B.C. Ltd.; Real Broker Ontario Ltd.; and Real Broker Manitoba Ltd., and the System, as is appropriate in the context of the use of the words.

REAL believes in protecting your privacy.  Please review our current privacy statement (“Privacy Policy”), which can be found at https://www.joinreal.com/page/legal, and is incorporated herein by reference, to understand and agree to our policies regarding your privacy.

You may not interfere with the security of or otherwise abuse the System or any system resources, Content, and/or Services or networks connected to or accessible through the System. You may only use the System for lawful purposes.

BY ACCESSING OR USING THIS SYSTEM, WHETHER OR NOT AS A REGISTERED USER, IN ANY WAY, INCLUDING, WITHOUT LIMITATION, USE OF ANY OF THE SERVICES OR CONTENT, POSTING/UPLOADING OF ANY CONTENT, DOWNLOADING OF ANY CONTENT, OR MERELY BROWSING THE SITE OR APP, YOU REPRESENT THAT YOU ARE OVER 18 YEARS OF AGE AND AGREE TO, AND ARE BOUND BY, THE TERMS OF USE AND PRIVACY POLICY.  YOUR AGREEMENT TO BE BOUND BY THE TERMS OF USE AND PRIVACY POLICY IS BETWEEN REAL AND YOU.

IF THESE TERMS OF USE ARE NOT COMPLETELY ACCEPTABLE TO YOU, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THE SYSTEM. 

This System, including Content and Services, is directed to those individuals and entities located in the United States and Canada where REAL is offering Content and Services. It is not directed to any person or entity in any jurisdiction where (by reason of location, business decision, nationality, residence, citizenship or otherwise) REAL is not offering Content and Services or where the publication or availability of the System and its Content and Services are unavailable or otherwise contrary to local laws or regulations. If this exclusion applies to you, you are not authorized to access or use any of the information on the System.  REAL makes no representation that the information, opinions, or other Content or Services, whether or not through the System, is correct, appropriate, or that the System, Content, or Services are available outside of the United States or outside of REAL’s specific operating locations. Those who choose to access this System, Content, or Services from other locations do so at their own risk and are responsible for compliance with applicable laws.

REAL reserves the right to update or modify the Terms of Use at any time without prior notice. Your continued use of any portion of the System, including any portion of the Site and/or App, whether or not as a registered user, following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. For this reason, you are advised to review these Terms of Use whenever you use the System.  The Terms of Use may be found at any time on the Site and App, and REAL will provide you with a copy of the Terms of Use upon written request.

2. Eligibility

In order to use our Service, you must meet a number of conditions, including but not limited to:

• You must not be in violation of any embargoes, export controls, or other laws of the United States or other countries having jurisdiction over this Agreement, REAL, and yourself. For example, if the Office of Foreign Assets Control prohibits conducting financial transactions with nationals, residents, or banks of your country, you must not use our System.

• You must be the minimum age required to enter into a contract in the area in which you reside, and, in any event, must not be less than 18 years of age.
• If you are an agent or other real estate professional using our System to find buyers or sellers of property or otherwise facilitate real estate transactions, you must be licensed as a real estate agent or otherwise authorized to act in such as a capacity (e.g., a licensed attorney) in the jurisdiction in relation to which you intend to use the System.
• You must provide us with personal information, payment information, and other information that we deem necessary to provide you with access to our System.
  

3. Account Registration and Payment

You are prohibited from violating or attempting to violate the security of the System, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the System or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law. 

Violations of system or network security may result in civil or criminal liability. Company will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the System or any activity being conducted on the System. 

In the event access to the System or a portion thereof is limited requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by Company. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the System may be revoked by Company at any time with or without cause. You agree to defend, indemnify and hold Company harmless from and against all third party claims, damages and expenses (including reasonable attorneys’ fees) against or incurred by Company arising out of your breach of these Terms of Use or violation of applicable law, your use or access of the System, or access by anyone accessing the System using your user ID and password.

Depending on Services and Content requested, users of the System may be required to set up and maintain, keeping all user information correct and current, a unique user account for each specific user (regardless of whether that user is an employee or agent of any other user). Such user account will require user to provide and keep current a valid and working email address, where the user may be contacted. It is your responsibility to keep your email address current so that REAL can communicate with you electronically. You understand and agree that if we send you a communication but you do not receive it because your email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic communications, we will be deemed to have provided the communication to you; however, we may deem your account inactive. You may not be able to use our Services until we receive a valid, working email address from you. You may update your email address or other information by logging into your user account (if applicable) or by emailing us at support@therealbrokerage.com.

We may collect personal information during the account creation process as disclosed by our Privacy Policy. Each and every unique user must agree to the Terms of Use and operate the System in accordance with the Terms of Use and instructions provided by REAL on the Site and App and as may otherwise be required by separate written contract between Real and you or the user.  You may not: (i) select or use a login name of another person with the intent to impersonate that person; (ii) use a name subject to the rights of any other person without authorization; or (iii) use a login name that REAL, in its sole discretion, deems inappropriate or offensive. You shall notify REAL of any known or suspected unauthorized use(s) of your account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You shall be responsible for maintaining the confidentiality of your password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account, at REAL’s sole discretion, and you may be reported to appropriate law-enforcement agencies. 

You agree that your use of the System, and any Services or Content provided by or through the System, is limited to you alone, and you agree to accept full responsibility and indemnify, defend, and hold REAL harmless for any liability or use associated with any third party’s use of the System, Services, and/or Content under you or on your behalf.  You agree that your limited license granted by REAL to use the SYSTEM is a non-transferable LIMITED license to use the SYSTEM. 

Any “Fees” to use portions of the System and its Content and/or Services are set by REAL, from time to time, in its sole discretion, and is subject to change without notice. Unless otherwise stated, the Fees do not include taxes or duties of any kind, and all taxes and duties are responsibility of the user. 

You agree to pay to REAL all Fees, as set forth on the System, at the time specified on the Site and/or App, or if there is no such time specified, all payments for Fees must be paid as directed by REAL, or prior to using such portion of the System. If Fees are not paid, Content and Services may not be provided or performed.  All payments of Fees shall be made in full and without any deduction, whether by set-off, counterclaim, discount, abatement, or otherwise, unless you have REAL’s prior written approval or a valid order from a court having proper jurisdiction.  You agree to abide by any terms of use applicable to any payment processing services available through the System, including terms of use of any third party payment processing services.

If you have any issues with your account or wish to cancel your account please contact us at support@therealbrokerage.com. After we have been notified of your desire to cancel your REAL account, we will verify that all transactions and obligations have been completed under your account. Once such verification has occurred you will receive a notification from us verifying that your account has been cancelled. Please be aware that once you initiate the cancellation process, your account may become immediately inaccessible.

4. Our Service

REAL is a real estate broker and a platform that assists in connecting users looking to complete a property transaction (“Buyers”) with real estate agents or other real estate professionals (“Real Estate Agents”), as well as provides Content and Services to support and facilitate a property transaction. REAL does not endorse or otherwise verify the reliability of any Real Estate Agents that are not affiliated with our brokerage. Users agree to assume all liability for the use of our System and agree to hold REAL harmless for any losses arising from or relating to your use of our System, whether as a Buyer, Real Estate Agent, or otherwise. No fiduciary relationship, agency, joint venture or partnership is created between any users of the System and REAL. You agree that REAL is not a party to any contracts entered between you and any other third parties encountered through our System or otherwise.

Modification of System
We reserve the right to alter, update, or remove our System at any time. We may conduct such modifications to our System for security reasons, intellectual property or other legal reasons, or various other reasons at our discretion, and we are not required to explain such modifications. For example, we may provide updates to fix security flaws, or respond to legal demands. Please note that this is a non-binding illustration of how we might exercise our rights under this section, and nothing in this section obligates us to take measures to update the System for security, legal or other purposes.

5. Our License Grant to You

We make our Content and Services available to you through our System. When you use our System, we grant you a, personal, non-exclusive, revocable, limited license to use our System, including accessing our Site and App. This means you may not resell our System, including any Content or Services, anywhere else, share your license to use our System with anyone else, reverse engineer, decompile, modify or otherwise attempt to copy our System.   

This license may be terminated if you violate any provisions listed in this Agreement or our Privacy Policy. Additionally, this license may be terminated if you are engaged in any activities that we feel may damage the rights of REAL or if your activities are in violation of any applicable laws. If you wish to terminate this license please simply stop using our System or notify us and cancel your account.

6. Use of REAL

You are responsible for your use of the System, and for any use of the System made using your account. Specifically, you agree that:

• You will not copy, distribute or disclose any part of the System in any medium, including without limitation by any automated or non-automated “scraping”;
• If you are a Real Estate Agent you will comply with any state laws and state regulations, and your use of our System will not violate any laws, rules, or obligations that you may have with any state or any other third party;
• Unless you are a Real Estate Agent, you are using this System for non-commercial and personal reasons;
• You are solely responsible for your use of the System, including any results or outcomes from your use of the System, whether or not in relation to a real estate transaction;
• Your use of our System does not violate any prior obligation, contract, or agreement that you may have with a third party.
• You will not attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the System;
• You will not take any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
• You will not collect or harvest any personally identifiable information, including account names, from the Service;
• You agree not to stalk, harass, bully or harm another individual who uses our System;
• You agree not to impersonate any person or entity or misrepresent your affiliation with a person or entity; 
• You agree that you will not hold REAL responsible or liable for your use of our System, including your use of any Content or Services to facilitate a real estate transaction; 
• You agree not to violate any requirements, procedures, policies or regulations of networks connected to the System or REAL;
• You agree not to interfere with or disrupt the System;
• You agree not to hack, spam or phish us or other users of the System;
• You agree to provide truthful and accurate content; 
• You agree to not violate any law or regulation and you are responsible for such violations;
• You will not use our System to post any false, misleading, unlawful, defamatory, obscene, invasive, threatening, harassing, inflammatory, fraudulent content; 
• You agree not to cause, or aid in, the destruction, manipulation, removal, disabling, or impairment of any portion of our System, including the de-indexing or de-caching of any portion of our Site from a third party’s website, such as by requesting its removal from a search engine; 
• You will not upload any content to our System that includes any third party intellectual property unless you have permission from the owner to use such content.
  

If you are discovered to be undertaking any of the aforementioned actions your privileges to use our System may at our discretion be terminated or suspended. We may also suspend or terminate your access to REAL if we feel that any of your activities through our System may harm the rights of REAL. Generally, we will provide an explanation for any suspension or termination of your use of any of our System, but REAL reserves the right to suspend or terminate any account at any time without notice or explanation.

7. Your Content on the System

When submitting any Content, please ensure that such Content is accurate. We are not required to host, display, utilize, or distribute any of your Content or posts and we may refuse to accept or transmit any Content or delete your Content from the System at any time. You understand that when using the System you may be exposed to Content from a variety of sources, and that REAL is not responsible for the accuracy, validity, or usefulness of Content created by others. You agree that you are solely responsible for any Content submitted and that we cannot guarantee the absolute safety and security of any such information. 

You further understand and acknowledge that you may be exposed to Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against REAL with respect thereto, and agree to indemnify and hold REAL, its owners/operators, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the System. 

When you submit any Content to us, you grant REAL and its affiliates, users, representatives and assigns a non-exclusive, fully-paid, royalty-free, irrevocable, world-wide, universal, transferable license to display, publicly perform, distribute, store, broadcast, transmit, reproduce, modify, prepare derivative works and otherwise use and reuse all or part of your Content and anything we may make with your Content through REAL or any other medium currently invented or invented in the future. We reserve the right to display advertisements in connection with your Content, and to use your Content to advertise and promote REAL. Additionally, although you own all Content submitted by you, we own all layouts, arrangement, metadata and images that are used to render your Content through our System.

By submitting any Content to our System, you hereby represent and warrant that you own all rights to your Content or, alternatively, that you have the right to give us the license described above. You also promise that you have paid and will pay in full all fees or other payments related to the use of your post or submission of any Content. Finally, you agree that your submitted post or Content does not infringe on the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. 

Beneficiary Information and Emergency Contacts.  In connection with certain REAL Services or programs, such as the willable revenue share program, you may have the ability to designate a beneficiary, designate an emergency contact, or the like. If you provide information for a beneficiary, emergency contact, or the like, you represent and warrant to us that you have the legal right and authorization, through consent or otherwise, to provide the such personal information to us.

8. Public Display of Content

When submitting any Content to us, you understand that this Content may be viewable by the public or other users. It is recommended that Content that you submit to our System be tasteful and up to community standards. You agree that we at our sole discretion may remove any Content that we determine is not up to community standards.

9. Consent for Electronic Transactions

REAL may offer Services that facilitate electronic transactions, including Services that allow users to electronically sign and verify documents. Such Services are compliant with the Electronic Signatures in Global and National Commerce Act (the “E-SIGN Act”), which facilitates the use of electronic signatures, communications, and records in interstate and foreign commerce by ensuring the validity and legal effect of contracts entered into electronically. 

By using REAL’s E-SIGN Act compliant electronic signature Services, you are consenting and agreeing (i) to receive notices and disclosures in a reasonably accessible manner from REAL in electronic form, (ii) use REAL’s electronic signature Services on the documents you elect to execute or otherwise process through REAL’s electronic signature Services, (iii) to conduct proposed transactions electronically, with the use of electronic signatures, including electronic initials, for the documents to be executed, (iv) that electronic signatures and initials contained on these documents are equivalent to hand written signatures and initials for purposes of evaluating validity, enforceability, and admissibility of such documents, and (v) that your signatures and initials are accurate and will constitute an electronic, valid, and binding representation of your signature and initials for the purpose of legal documents and contracts. By delivering to REAL documents to be executed, you are authorizing REAL to imprint thereon your signature and that of other parties who have provided us with their consent, and to distribute copies of the executed version to all parties.

REAL will initiate electronic signature transactions through its Services by requiring you to verify your identity, including by registering an account with REAL, responding to an email invitation from REAL, providing identifying documentation to REAL, obtaining your IP address, or otherwise using reasonable methods to verify your identity. REAL shall provide you the documents for execution by electronic message, such as an email, upon which to proceed you must confirm receipt of the electronic message and acknowledge that you are able to download, save, and print electronic documents. Your consent to conduct transactions electronically, including by using REAL’s electronic signature Services, applies to all documents that you receive or transact using such Services until such time as you withdraw your consent.

You may withdraw your consent to receive Records under this Notice by emailing us at support@therealbrokerage.com or writing us at 39899 Balentine Dr, Suite 200, Newark, CA 94560. Your withdrawal will be effective within twenty (24) business hours from the time we receive your withdrawal notice. Any withdrawal request must be made to “Attn: E-Sign Consent Withdrawal.” 

To access and retain electronic records, you must have a valid email address, an electronic device, such as a computer, mobile phone, tablet, or similar device with internet access and a current web browser, where such device has software making it capable of receiving, accessing, displaying, printing, saving, and storing documents and other records (with sufficient data storage to store such documents and records) received in electronic form.

Should you desire paper copies of any documents executed using REAL’s electronic signature Services, you may request such documents directly from your REAL agent, by emailing us at support@therealbrokerage.com, or by writing us at 39899 Balentine Dr, Suite 200, Newark, CA 94560, Attn: E-Sign Document Request.”

REAL provides its electronic signature Services as a way for parties to execute agreements. REAL is not a party to any such agreement, and shall not have any liability or responsibility with respect to the validity or enforceability, the breach by any party in the performance of its obligations under that agreement, or your failure to obtain the outcome you were seeking to achieve. REAL shall not have any obligation with respect to the performance by any party to any agreement executed using our Services. If any dispute arises between or among any parties to an agreement that has been executed using our Services, REAL shall not have any responsibility or liability with respect to that dispute. Without limiting the generality of the foregoing, REAL will not have any obligation to assist in mediating any such dispute, to locate any other party to the agreement, or otherwise to facilitate a resolution of the dispute.

ANY STATEMENTS MADE BY REAL ABOUT THE VALIDITY OF ELECTRONIC CONTRACTS AND THE SIGNATURES ON AGREEMENTS THAT ARE ELECTRONICALLY EXECUTED ARE GENERAL IN NATURE AND ARE NOT INTENDED, AND SHOULD NOT BE CONSTRUED, AS LEGAL ADVICE. REAL HEREBY DISCLAIMS ANY RESPONSIBILITY FOR ENSURING THAT AGREEMENTS THAT ARE ELECTRONICALLY EXECUTED THROUGH REAL’S SERVICES ARE VALID OR ENFORCEABLE UNDER THE LAWS OF ANY PARTICULAR STATE OR OTHER JURISDICTION. IF YOU WISH TO VERIFY THE VALIDITY OR ENFORCEABILITY OF ANY AGREEMENT YOU PLAN TO EXECUTE OR HAVE EXECUTED USING REAL’S SERVICES, THEN YOU SHOULD CONSULT A LICENSED ATTORNEY FOR APPROPRIATE LEGAL ADVICE.

10. Compliance with all Laws and Regulations

REAL is not responsible for your violation of any laws while using our System. Users must comply with all local, state, or federal laws regarding your use of our System. Our System is void where prohibited.

11. Termination

Subject to any other contracts you may have with REAL, you may stop using the System at any time. REAL may suspend or terminate the System at any time at REAL’s discretion and without notice. REAL may also terminate, limit or suspend your access to the System for any reason at any time and without notice. For example, REAL may terminate your access to this System if you are not complying with these Terms of Use or if REAL determines that you are a repeat infringer of third-party intellectual property rights. 

12. DIGITAL MILLENNIUM COPYRIGHT ACT (“DMCA”)

REAL respects the intellectual property rights of others and expects our affiliated agents to do the same. Per the DMCA, REAL will respond expeditiously to claims of copyright infringement on the Site or App if submitted to REAL’s Copyright Agent as described below. Upon receipt of a notice alleging copyright infringement, REAL will take whatever action it deems appropriate within its sole discretion, including removal of the allegedly infringing materials. 

If you believe that your intellectual property rights have been violated by REAL or by a third party who has uploaded materials to the Site or App, please provide the following information to REAL’s designated Copyright Agent listed below:

• A description of the copyrighted work or other intellectual property that you claim has been infringed;
• A description of where the material that you claim is infringing is located on the Site or App;
• An address, telephone number, and e-mail address where REAL can contact you and, if different, an e-mail address where the alleged infringing party, if not REAL, can contact you;
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner or other intellectual property rights owner, by its agent, or by law;
• A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the owner’s behalf;
• Your electronic or physical signature

REAL may request additional information before removing any allegedly infringing material. In the event REAL removes the allegedly infringing materials, REAL will immediately notify the person responsible for posting such materials that REAL removed or disabled access to the materials.

REAL may also provide the responsible person with your e-mail address so that the person may respond to your allegations.

REAL reserves the right to terminate, limit or suspend any user’s access to the System in the event of repeated infringing activity. If you believe that a user of this System is a repeat infringer, please follow the above instructions to contact REAL’s Copyright Agent. Please include sufficient information to assist REAL in determining that the user repeatedly engaged in infringing activity.

REAL registered a designated agent with the Copyright Office pursuant to 17 U.S.C. 512(c). REAL’s designated Copyright Agent is:

Ron Dunagan Real Broker, LLC
39899 Balentine Dr, Suite 200,
Newark, CA 94560
512-777-9581
646-859-2368
ron@therealbrokerage.com

13. Intellectual Property Rights

All Content and Services of the System, and the System itself, including its design and operation, are owned by REAL and are subject to trademark, service mark, trade dress, internet domain name, copyright, patent, and/or other intellectual property rights or licenses held by REAL, one of its affiliates, or by third parties who have licensed their materials to REAL.  All intellectual property rights in the System attributable to REAL, and any derivative rights, shall remain REAL’s sole property. Provided that you comply with these Terms of Use, including your obligations as to use of the System and otherwise, REAL grants to you a limited, terminable at REAL’s sole discretion, non-exclusive, and non-assignable license to use the intellectual property, excluding trademarks, logos, and service marks (“Marks”), of the System, with any such use not to exceed the scope and intent for use of the System as set forth in these Terms of Use or otherwise limited by REAL. You may not grant any sub-licenses nor transfer the benefit of the license hereby granted without the prior written consent of REAL. If this Agreement terminates and/or if you are in default of these Terms of Use, this license shall automatically terminate. 

The Marks displayed on or in connection with the System are the property of REAL or other third parties. You are not permitted to use the Marks without the prior written consent of REAL or such third party that may own the Marks.

You may not, nor have third party’s on your behalf, copy, download, reproduce, modify, publish, distribute, transmit, transfer, create derivative works from, reverse engineer, improve, import, export, offer for sale, or sell the System, or any Content or Services of the System, without first obtaining written permission from REAL, and you agree to assign and do hereby assign to REAL all rights, title, and interests in any work product or other interests resulting from such actions, including intellectual property developed or derived by or from improvements or derivations of the System attributable to you. 

14. Real Estate Agents

License Status Notification
Many of our Services and Content are intended for use by licensed Real Estate Agents. If you access, download, or use any such Content or Services in connection with the System, you represent and warrant that you are a validly licensed Real Estate Agent in good standing or otherwise hold a valid license allowing you to practice in real estate transactions (e.g., licensed attorney). As a Real Estate Agent using our System, you agree to notify us immediately of any changes in the status of any real estate or other licenses held by you that affect your ability to legally conduct real estate transactions or otherwise work in the real estate industry. Additionally, you will notify us of any pending actions that may affect the status of any real estate licenses. Failure of a Real Estate Agent to notify REAL may result in suspension or termination of her/his access and use of the System and/or legal action.  

15. System Disclaimer

We do not guarantee that the System will always be available, work, or be accessible at any particular time. Although we aim to provide you with accurate data and content through our System, please be aware that our System and any information, including Content, found within it are offered “as-is.” Only users who are eligible to use our System may do so. We reserve the right to terminate access for anyone for any reason.

You agree that any information listed by us or a third party on our System may be inaccurate, unsubstantiated or possibly even incorrect. We cannot guarantee that using our System will give you any desired results. We do not endorse, represent, warrant, or otherwise verify any third parties who use our Service or post Content on our Site or App. We assume no responsibility for the accuracy or completeness of any information listed or available on our System. You assume all responsibility for any such information listed or available on our System. You agree to release us from any liability that we may have to in relation to your use of our System.

You agree that it is your responsibility to verify any credentials of any third parties you may encounter through our System. You agree that we are not responsible for verifying the licensing of any Real Estate Agents and that you are solely responsible for such verification. 

16. Representations and Warranties

THE SYSTEM, INCLUDING, WITHOUT LIMITATION, THE SERVICE, CONTENT, SITE, AND APP, IS PROVIDED ON AN "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, NEITHER REAL NOR ANY OF THEIR EMPLOYEES, MANAGERS, OFFICERS OR AGENTS MAKE ANY REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, AS TO: (A) THE SYSTEM; (B) ANY SERVICES OFFERED THROUGH THE SYSTEM; (C) OUR CONTENT AND ANY USER CONTENT; OR (D) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO REAL OR VIA THE SYSTEM. IN ADDITION, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION AND FREEDOM FROM COMPUTER VIRUSES.

REAL DOES NOT REPRESENT OR WARRANT THAT THE SYSTEM WILL BE ERROR-FREE OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SYSTEM OR THE SERVER THAT MAKES THE SYSTEM AVAILABLE IS FREE FROM ANY HARMFUL COMPONENTS, INCLUDING, WITHOUT LIMITATION, VIRUSES. REAL DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION (INCLUDING ANY INSTRUCTIONS) ON THE SYSTEM IS ACCURATE, COMPLETE, OR USEFUL. YOU ACKNOWLEDGE THAT YOUR USE OF THE SYSTEM IS AT YOUR SOLE RISK. REAL DOES NOT REPRESENT OR WARRANT THAT YOUR USE OF REAL’S SYSTEM WILL RESULT IN THE IDENTIFICATION OF A REAL ESTATE AGENT WHO WILL BE ABLE TO SUCCESSFULLY CONCLUDE YOUR DESIRED REAL ESTATE TRANSACTION, OR THAT ANY REAL ESTATE SALES OR LEASE AGREEMENT THAT YOU CONTEMPLATE OR ENTER INTO, WITH OR WITHOUT THE ASSISTANCE OF A REAL ESTATE AGNET, WILL BE CLOSED OR BE CONSUMMATED, OR WILL OCCUR WITHOUT RISK TO YOU. WE RELY ON VARIOUS SOURCES OF INFORMATION IN IDENTIFYING THE REAL ESTATE AGENTS FOUND ON THE SYSTEM, BUT DO NOT VERIFY THE ACCURACY OF SUCH INFORMATION. OUR REFERENCE TO OR SUGGESTION THAT YOU ENGAGE ANY REAL ESTATE AGENT THROUGH THE SYSTEM OR OTHERWISE DOES NOT MEAN OR IMPLY THAT REAL IS ASSUMING ANY RESPONSIBILITY FOR THE ACTUAL SERVICES RENDERED TO YOU BY ANY REAL ESTATE AGENT OR OUR SPONSORSHIP OF, OR AFFILIATION WITH ANY SUCH REAL ESTATE AGENT. REAL DOES NOT WARRANT THAT YOUR USE OF THE SYSTEM IS LAWFUL IN ANY PARTICULAR JURISDICTION, AND REAL SPECIFICALLY DISCLAIMS ANY SUCH WARRANTIES. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOU AND THIS AGREEMENT. BY ACCESSING OR USING THE SYSTEM YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SYSTEM. REAL DOES NOT ENDORSE ANY CONTENT OR SERVICES AND SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY TO ANY PERSON OR ENTITY FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, CLAIM, LIABILITY OR OTHER CAUSE OF ANY KIND OR CHARACTER BASED UPON OR RESULTING FROM ANY CONTENT OR SERVICES FOUND ON OR THROUGH REAL. IN THE EVENT OF ANY ISSUE OR PROBLEM WITH THE SYSTEM, INCLUDING ITS CONTENT OR SERVICES, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS THROUGH THIS AGREEMENT.

17. Limitation of Liability and Release

IN NO EVENT SHALL REAL, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM (I) YOUR USE OR INABILITY TO USE THE SYSTEM DUE TO ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) ANY PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SYSTEM, (III) ANY INTERRUPTION,MISINFORMATION, INCOMPLETE INFORMATION, OR CESSATION OF TRANSMISSION TO OR FROM OUR SYSTEM TO YOU, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SYSTEM BY ANY THIRD PARTY, (V) ANY FAILURE OF ANY THIRD PARTY INFORMATION OR PRODUCTS LISTED AND SOLD ON OUR SYSTEM, INCLUDING ANY FAILURES OR DISRUPTIONS WHETHER INTENTIONAL OR UNINTENTIONAL , (VI) ANY ACTION TAKEN IN CONNECTION WITH COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS OR (VII) ANY ERRORS OR OMISSIONS IN OUR SYSTEM FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF OUR SYSTEM, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

For Jurisdictions that do not allow us to limit our liability: Notwithstanding any provision of these Terms of Use, if your jurisdiction has provisions specific to waiver or liability that conflict with the above then our liability is limited to the smallest extent possible by law. Specifically, in those jurisdictions not allowed, we do not disclaim liability for: (a) death or personal injury caused by its negligence or that of any of its officers, employees or agents; or (b) fraudulent misrepresentation; or (c) any liability which it is not lawful to exclude either now or in the future.

IF YOU ARE A RESIDENT OF A JURISDICTION THAT REQUIRES A SPECIFIC STATEMENT REGARDING RELEASE THEN THE FOLLOWING APPLIES. FOR EXAMPLE, CALIFORNIA RESIDENTS MUST, AS A CONDITION OF THIS AGREEMENT, WAIVE THE APPLICABILITY OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR." YOU HEREBY WAIVE THIS SECTION OF THE CALIFORNIA CIVIL CODE. YOU HEREBY WAIVE ANY SIMILAR PROVISION IN LAW, REGULATION, OR CODE THAT HAS THE SAME INTENT OR EFFECT AS THE AFOREMENTIONED RELEASE. REAL IS NOT RESPONSIBLE FOR THE ACTIONS, CONTENT, INFORMATION, OR DATA OF THIRD PARTIES, AND YOU RELEASE US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM YOU HAVE AGAINST ANY SUCH THIRD PARTIES. YOUR ABILITY TO USE OUR SYSTEM IS CONTINGENT ON YOUR AGREEMENT WITH THIS AND ALL OTHER SECTIONS OF THIS AGREEMENT. NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT WE MAY BE FOUND LIABLE TO YOU FOR ANY ISSUES REGARDING OUR SYSTEM, YOU AGREE OUR TOTAL LIABILITY TO YOU WILL NOT EXCEED $100 USD OR THE TOTAL AMOUNT YOU SPENT WHILE USING OUR SYSTEM WITHIN THE LAST SIX MONTHS, WHICHEVER IS GREATER.

No Liability of App Stores and Other Third Parties. Your wireless carrier, the manufacturer and retailer of your mobile device, the developer of the operating system for your mobile device, the operator of any application store, marketplace, or similar service through which you obtain the App, and their respective affiliates, suppliers, and licensors (collectively, “Third Parties”) are not parties to this Agreement and they do not own and are not responsible for the App.  Company, and not any Third Parties, is responsible for addressing any claims raised by you or any third party regarding the App or your use or possession thereof, including claims related to product liability, legal or regulatory requirements, and consumer protection or similar legislation.  You are responsible for complying with all application store and other applicable Third Party terms of use.  YOU AGREE (I) THE THIRD PARTIES DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, WITH RESPECT TO THE APP, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, QUIET ENJOYMENT, QUALITY OF INFORMATION, AND FITNESS FOR A PARTICULAR PURPOSE; (II) IN NO EVENT WILL THE THIRD PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) ARISING OUT OF THIS AGREEMENT OR THE APP, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES; (III) IN ANY EVENT, THE MAXIMUM LIABILITY OF ANY THIRD PARTY FOR ALL CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) OF EVERY KIND WILL IN NOT EXCEED FIVE HUNDRED DOLLARS ($500.00); AND (IV) YOU WAIVE ANY AND ALL CLAIMS, NOW KNOWN OR LATER DISCOVERED, THAT YOU MAY HAVE AGAINST THE THIRD PARTIES ARISING OUT OF THE APP AND THIS AGREEMENT.  THE THIRD PARTIES ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS AGREEMENT, CAPABLE OF DIRECTLY ENFORCING ITS TERMS.  NOTHING CONTAINED IN THIS AGREEMENT WILL BE CONSTRUED AS MODIFYING OR AMENDING ANY AGREEMENTS OR OTHER TERMS BETWEEN YOU AND THE THIRD PARTIES WITH REGARD TO THEIR SUBJECT MATTER.  In the event of any claim that the App or your possession and use of the App infringes a third party’s intellectual property rights, the Third Parties are not responsible for the investigation, defense, settlement, or discharge of the infringement claim.

18. Class Action Waiver

You and REAL agree that any proceedings to resolve or litigate any dispute whether through a court of law or arbitration shall be solely conducted on an individual basis. You agree that you will not seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action.

19. Indemnity

You agree to defend, indemnify and hold harmless REAL, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

• your use of and access to the System;
• your violation of any term of these Terms of Use;
• any claim that your actions caused harm, injury, or damage to a third party;
• your violation of any third party right, including without limitation any copyright, property, or privacy right.

This defense and indemnification obligation will survive this Agreement and your use of the System. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys’ fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim and you shall be liable for the damages as though we had proceeded with a trial.

20. Choice of Law

This Agreement shall be governed by the laws in force in the state of Texas. The offer and acceptance of this contract is deemed to have occurred in Texas. 

21. Forum of Dispute

At REAL’s sole discretion, it may require you to submit any disputes arising from these Terms of Use or use of the System, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Texas law.

If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so.

You agree that the unsuccessful party in any dispute arising from or relating to this Agreement will be responsible for the reimbursement of the successful party’s reasonable attorneys’ fees, court costs, and disbursements.

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE SYSTEM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

22. Force Majeure

You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.

23. Severability

In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.

If two or more provisions of this Agreement are deemed to conflict with each other’s operation, REAL shall have the sole right to elect which provision remains in force. Subject to any additional written contracts entered into between you and REAL, this Agreement is deemed to be the entire Agreement between you and REAL. In the event of a conflicting provision between this Agreement and any additional written contract entered into between you and REAL, REAL shall have the sole right to elect which provision remains in force. 

24. Non-Waiver

We reserve all rights permitted to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.

25. Third Parties

REAL or its users may post links to third party websites on its Site or App, which may include information that we have no control over. Whether you access third party websites through a link on our Site or App, or as a consequence of using our System, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites. Furthermore, REAL does not endorse, verify, or otherwise ensure the accuracy of any information posted or linked through third party websites including any services or products sold by such third parties.

26. Termination of Your Service

If we determine that any of your actions may harm REAL, we may terminate or suspend your account, or your use of our System without notice, though we will strive to provide a timely explanation in most cases. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. You agree that we are not required to provide you with access to our System and may terminate our System at any time and for any reason.

27. Assignments

You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion.

28. Amendments

We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified or we may email you or otherwise provide you with written notice. You may refuse to agree to the amendments, but if you do, you must immediately cease using our System.

29. Headings

The headings in this Agreement are included for convenience only and will not affect the construction or interpretation of any provision in the Agreement or any of the rights or obligations of the parties to these Terms of Use.

30. Electronic Communications

The communications between you and REAL use electronic means, whether you visit the System or send REAL e-mails or other electronic communications, or whether REAL posts notices on the System or communications with you via e-mail or other electronic means. For contractual purposes, you (1) consent to receive communications from REAL in an electronic form; (2) agree that all terms, conditions, agreements, notices, disclosures, and other communications that REAL provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing, including electronic execution of documents. By submitting your contact information to us, you consent to being contacted by email, text message, or phone to receive updates and company information and related marketing. We will user your personal information in accordance with our Privacy Policy, if you have any questions or wish to stop receiving communications from us, please contact us at support@therealbrokerage.com. The foregoing does not affect your statutory rights.

30. California Users and Residents

Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about REAL must be sent to our agent for notice to: support@therealbrokerage.com.

Lastly, California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

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Last Updated: July 2023

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